FAQ's

1. WHEN WILL MY ORDER BE SHIPPED?

Shipping Charges: Free for all orders.

Handling Time: 1–2 business days.

Transit Time: 6-8 business days.

2. CAN I CHANGE OR CANCEL MY ORDER?

You may change or cancel your order within 24 hours after placing it. Please contact us as soon as possible at support@zolvique.store with your request.

When sending your email, please use one of the following subject lines:

CHANGE MY ORDER
CANCEL MY ORDER

Please make sure to include your Full Name and Order Number in the email.

3. WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries, please email us at support@zolvique.store and your email will be forwarded to the right person.

4. WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All handbag and tote bag orders within the USA are shipped via DHL Express, USPS, and UPS.

5. ARE THERE ANY DUTIES OR EXTRA FEES FOR USA ORDERS?

No! There are no additional duties or hidden fees for orders shipped within the United States. The price you see at checkout is the final price.

6. WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Zolvique accepts all major credit cards and the following secure payment methods:

PayPal
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
Google Pay

7. CAN I GET A REFUND?

Yes! If you are not satisfied with your Zolvique handbag, tote bag, or any other item, you may return the product for a full refund. Refunds are processed to your original payment method within 10 business days after we receive and inspect the returned item.

For refund or return requests, please contact us at support@zolvique.store.