Clear information about returns, refunds, exchanges, damaged orders, and cancellations so you know what to expect when shopping with Zolvique.
We want the return process to be straightforward. The information below explains the return period, product requirements, refunds, exchanges, damaged items, and order cancellations at Zolvique.
You may contact Zolvique to request a return within 30 days of receiving your order.
Eligible handbags may be returned during this period when the applicable return requirements are satisfied.
To help us process a return smoothly, please make sure the handbag meets the following requirements.
The handbag should be unused and in its original condition.
Original packaging should be included where applicable.
Included accessories, components, or other items should be returned.
The item should not show damage caused by misuse or improper handling.
Returns are handled by mail. Before sending a handbag back, please contact our support team with your order information.
Our team will provide the appropriate return instructions for your specific request.
Please do not send a return to the Zolvique business address unless our support team has specifically instructed you to do so.
Once a returned item reaches us, it may be reviewed to confirm that the applicable return requirements have been met.
Once the return is approved, the refund will be issued through the original payment method used for the purchase.
The time required for the refunded amount to appear in your account can vary depending on your payment provider.
Eligible non-defective handbags may be returned within the 30-day return period.
The handbag should be unused, remain in its original condition, and include its original packaging and included items where applicable.
Please contact our support team before mailing the item back so we can provide the appropriate return instructions.
Please check your order after delivery. If your handbag arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
To help us review the issue, please provide your order number, a brief description of the problem, and clear photos of the handbag and packaging when relevant.
Please contact our support team before arranging a return shipment for a damaged, defective, or incorrect item.
Zolvique may offer exchanges for eligible handbags depending on product availability and the applicable return requirements.
If you would like to request an exchange, please contact our support team before sending the original item back.
Approved returns should be sent by mail using the return instructions provided by our support team.
If you received a damaged, defective, or incorrect handbag, please contact us before arranging the return shipment so we can guide you through the appropriate process.
If you need to cancel an order, please contact our support team as soon as possible after placing it.
Cancellation requests can only be considered before the order has entered processing or has been shipped.
Once an order has shipped, it cannot be canceled. You may still request a return after receiving the product, subject to this policy.
Zolvique accepts several payment methods at checkout, including Visa, Shop Pay, PayPal, Mastercard, Google Pay, Discover, Diners Club, Apple Pay, and American Express.
Approved refunds are returned through the applicable original payment method used for the purchase.
The time required for a completed refund to appear can vary depending on the payment provider.
If you have a question about a return, exchange, damaged item, refund, or cancellation, our support team can help with the next steps.